If you require urgent medical assistance while we are closed, please ring the practice telephone number 01204 462200, where you will be guided to the Out of Hours Service.

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.  

Patient Partner & Systmonline

When the practice is closed, Systmonline & Patient Partner are still available to check or cancel a routine appointment with a doctor, or order a prescription.

Please note that individual doctor’s times are subject to variation.

Changes to our Enhanced Access Service

From 1 October, there will be some small changes to the appointments that we make available for our patients during the evenings and weekends. These changes are being made to ensure we meet the requirements set by NHS England. We have worked closely with Bolton GP Federation (who provide these appointments on our behalf) to make sure they meet your needs too.

What’s the same:

We will still provide evening and weekend appointments for you during the following times:

• Monday to Friday, 6:30pm to 9:30pm
• Saturdays 9am to 5pm
• Sundays 9am to 5pm (Farnworth & Kearsley PCN only)*

The Enhanced Access Team is made up of lots of different specialists, that have been specially selected to meet patients’ needs, and appointments will be booked for with the most appropriate clinician, which could include a GP, Advanced Nurse Practitioner, Nurse, Health Care Assistant, Mental Health Practitioner or Physiotherapist.

Patients will be offered the choice of both face-to-face and telephone appointments.

What’s different:

• Patients will be able to access face-to-face appointments closer to home at Farnworth & Kearsley

• Bank holiday appointments will no longer be provided by this service. However, should you need support from a GP on a Bank Holiday, you can still contact the out of hours service on 0161 763 8940 or the 111 service.

Practice receptionists will ensure that patients needing this service can access the available appointments. To book an appointment, patients should contact their GP practice 01204 462200

This is not a walk-in service; therefore these non-urgent and routine appointments must be booked in advance through your own GP surgery. Please speak to your GP receptionist for more information

If you wish to cancel your appointment please contact your GP practice, if your practice is closed, please telephone 0161 763 8941 to cancel.

During practice opening hours you may need advice but are not able to use a telephone or come into surgery. Our new online consultation system gives you access to a wealth of health advice, self-care tips and information on your next steps. Plus, you can submit request forms directly to us for review if you need further guidance.

Why use SystmConnect?

• Access to advice: Access a wealth of health advice without ringing the surgery.
• Accurate medical advice: Receive tailored advice and information based on your symptoms.
• Less time on the phone: Submit your form online so you spend less time waiting in phone queues.
• Clinically approved information: All the advice and information available through SystmConnect is clinically approved and provided by medical professionals.

All you need to do is click here to be taken to an online form where you outline your symptoms. You’ll then receive access to tailored and clinically approved articles and videos which will help you self-manage your condition. 

The forms are sent directly and securely to us at the practice so we can check your answers and assess whether you need a face-to-face appointment with the GP or not and if not, we’ll give you the advice you need on what to do next.  

The forms are tailored to you and they’ve all been approved by clinicians so the advice you get is really accurate and helpful.  You can fill in the forms at any time, day or night, so it means you have round the clock access to the information you need to manage your conditions.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

• We want to get better at communicating with our patients.
• We want to make sure you can read and understand the information we send you.

• We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.

• We want to know if we can support you to lipread or use a hearing aid or communication tool.

• If you or someone you know finds it hard to read our letters or if you need someone to support you at appointments, please let us know.
• If you or someone you know has any impairment and/or difficulties when in the practice, we would be pleased to discuss how we can best meet your needs.

Disabled Access

• The surgery is designed to allow easy access for wheelchairs.
• We have disabled parking spaces
• An induction loop system is fitted at reception for those with hearing aids 
• Electric doors will open automatically when you approach the surgery main entrance
• There is a lowered counter in the centre of our reception desk